Miss E.’s Reviews of MobileUnlocks & more

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MobileUnlocks

Unlocked Phones

“A waste of time, A waste of money”

4/26/24

Verified purchase

I waited and waited and it just did not work. My phone is still locked and my wallet is empty. Don't bother, this is a waste of time & money. Go back to your service provider instead as they are required by the Ombudsman to unlock your phone.

Reason I chose this business:

It was the first I found online

Reason I chose this product:

My phone was locked.

Quality

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Thank you

Customer Service R. – MobileUnlocks Rep 4/27/24

Hello Miss Edwards,

I'm sorry to hear that you're having trouble with the unlocking service. It sounds like you've been through the eligibility check and the standard unlocking process with us. As your order status shows "Unlock Complete," the codes should have worked for your Samsung Note 8 on O2 UK.

If your phone isn’t prompting for an unlock code, this could be indicative of a device that requires a Remote USB Unlock as you mentioned. This service is an alternative method for devices where code unlocking isn't possible.

Since you’ve already made payments towards the eligibility check and the standard unlock, I understand your frustration. As laid out in our terms and conditions, eligible reasons for refunds include incorrect unlocking codes after working with our technician or criteria mismatch among others, but do not include lack of a code prompt after purchase of unlocking code services.

If you're open to it, I would like to assist you in completing the process by moving forward with the Remote USB Unlock to ensure your Samsung Note 8 is unlocked. The additional fee may appear discouraging, but this service is tailored to handle situations exactly like yours, to achieve the resolution of unlocking your device.

Please let us know how you would like to proceed, and we will do our utmost to assist you in unlocking your phone.

Best regards,
Charlotte