Mimi W.

Just to update on below, after a full 18 days, my packages finally arrived to me. After paying over $450 in shipping fees, for clothes that weighed around 15lbs. They tripled the shipping weight after adding some dimensional weight. But I am still happy, I had thought I would never receive my items and was so worried, sent them so many messages and they only sometimes responded. But at least I got them. I will never use them again, to save the hassle and suspense and some money.
Also, they actually hand wrote some numbers with a marker on the box they sent over, which was just some amazon box they reused, it looked really pathetic.

I sent over $2000 worth of packages to them between Oct 28 - Nov 3. They won't log it in my account, apart for 2 low value items worth under $50, the rest are "missing". Now their website is down for maintenance for 2 days, and their phone number doesn't work, only have an email which NO ONE is responding to. This is a SCAM. I am trying to see if Paypal or VISA will be responsible or the police. STAY AWAY.
Update to my review... So as of now, 10 days after all my packages arrived, Viabox actually logged all 10 packages after I had to email them about 10 times. So I decided to ship the first 5 packages to me, I could be conned of more money - the shipping charges - but I have to try because my items are worth over $2000 in total.
First red flag - I picked 5 boxes to send, paid in full on 11/5. The default shipper is TNT, which is about double the price, and double the time (as in way slower) than DHL, but it's the default. And I didn't look carefully because I was so nervous about the shipping process - would I actually get my items now, or would I get conned MORE of the shipping fees? After your selection, you CANNOT CHANGE IT, even though my package has been sitting there.
Second red flag -They claim they need 2-3 days to process and repackage everything (myus takes 12-24 hours). It is now 11/12 and I am still waiting for a tracking number! I have emailed them many times again (they usually repond in 2-3 days which seem like FOREVER because I am not dealing with honest people here, I don't think)...
Third red flag - my package is about 10 lbs, but I was charged about 30 lbs for dimensional weight (they are mostly clothes, which have NO added dimension), a 1 lb item will become 6 lbs in their calculations... plus the 2x pricing by TNT (vs DHL)... so it's now a $220 shipping fee for a 12 lb box. Again, about double vs myus.com (I am NOT affiliated with myus, I have been their long time customer but decided to try VIABOX because of the no tax thing when they moved to Portland... BIG BIG MISTAKE, I saved like $140 in taxes, but lost $2000)...
Fourth red flag - They double charge insurance! There's a mandatory 1% insurance, and then they will sneak in ANOTHER OPTIONAL 2% insurance, on TOP of the 1% insurance. Hm, not sure how to claim this if my packages never ship out...
I told VIABOX if I don't get my packages sent out in 10 business days, I am going to file a claim with PAYPAL for at least the shipping fee. Let's see what happens... So I am still waiting... to be continued. I hope there's a happy ending to this, and they are only trying to extort shipping fees (which is really EXTORTION at it's fullest), I just want my items!