Sales man informed all clothes would be taken out of dressers and bagged. Didn't happened. Bed bugs were indeed in the dresser we emptied it ourselves. Most upsetting part first two wk retreat got rescheduled and weren't informed until I called the day of to find out the time frame. Retreat was set out 7 more days! Due to not enough workers to do this job. Re hatching of these critters is every two wks. So I'm sure we'll be starting all over in the re bagging after rewashing all of our things/starting from scratch. Needless to say for $3,700 it is not worth it. Pay 3 times less/$800 to do exactly what we did. Save your money they are unreliable. Call another company.