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Update from last review. My order appeared at my door 2 days later. I don't mind the delay but the notification I received that my package was delivered came 2 days in advance. Was afraid my order was stolen.
The package and products arrived well packed and in perfect conditions. I am so happy his situation was cleared. Next time, i will consider shipping to your closer store.
Products used:
Shoes.
I placed an order. Activated the text message alert for delivery. I got the notification and right away went to my door. Nothing! Went to the leasing office, nothing. Reported it to the customer service and they said courrier confirmed it was delivered to my address. Well, I opened the door when got the text, checked the surrounding apartments, and went to leasing office and nothing. They said no refund will be issued. So, i paid for something I NEVER received. Well, you lost a loyal customer.
Tip for consumers:
I have purchased online from this store for years. This time the package was NOT delivered to my door. They just didn’t offer a way to resolve the situation but also didn’t believe when I told them I did NOT receive the package. They just made a final decision “no refund will be issued”. Very dissapointed.
Products used:
None. Did not received what ordered.
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Empty.
Sarah was very helpful with my return. She was quick and afficiant but most importantly she had...
Majida is amazing! She was very helpful.tyank tou for assisting me fixing my phone number on the...
