Miles G.’s Reviews of GuruAid & more

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Tech Support

“I called and said I wanted Avast fixed”

6/13/14

I called and said I wanted Avast fixed. The technician told me that the reason that Avast would not install was that I needed a computer clean up that cost $100. I realized then that this was a scam and hung up. During the session with the technician I found an email from registration email from Avast. After the session I just went to the registration email from Avast and clicked on the connect link and Avast works perfectly. GuruAid is just a scam to get you to pay $100 for a computer clean up. The technician didn't have any idea how to get Avast running. He was just a salesperson for this computer clean up that had nothing to do with the problem I was having.

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Thank you

GuruAid C. – GuruAid Rep Over a year old

We regret that you had a bad experience with GuruAid

With regards to your concern regarding the charges that the technician claimed for fixing the Avast installation issue, we would like to inform that sometimes the issue although might look easy to fix however it takes more than 3 hours to get it fixed. In this case the Technician might have checked the possible issues on your computer which could prevent the installation of the Avast antivirus and accordingly the technician quoted the price for fixing the issue. Our subscription comes with a 30 day money back guarantee and within 30 days if the issue re-occurs you can get the same fixed again without any additional cost involved.

Further, regarding your concern about the legitimacy of our Company, I would like to inform you that GuruAid is a division of a 30-year old U.S. company (Lester Inc, www.lesterusa.com) based in Branford, GuruAid is an independent provider of technical support services for several third party brands. Our website www.GuruAid.com makes it very clear that we are not affiliated with any computer or software product company. Also it is specified that some of the repair service maybe available free from the vendor.

Every day we handle and successfully resolve thousands of customer inquiries. Check what our customers have to say about us on Facebook. These are not canned customer satisfaction comments. We have more than 1,000 odd comments on http://www.facebook.com/GuruAid.Tech.Support

If you wish to reach us directly then feel free to send an email to customerservice@guruaid.com or call us on the below given number.

Sincerely,
GuruAid
Toll Free within USA & Canada: 1-855-566-7470 & 1-855-587-8570
United Kingdom: 0800 756 2957
Australia: 1800 156 016