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About 2 months ago I ordered a set of 3 3-tier clothes drying racks. About 2 weeks ago I finally received my order, I only got 1 of the three, it was wrapped in what looked like garbage bag. Since it was not properly packaged for shipping, it was broken when it received it. I immediately contacted customer service and received an email saying to send tem pictures of my item so they can properly analyze the damage. I sent them multiple pictures of the item with in the hour that I reviewed the email. I still have not heard back from them and I can't use this item for anything. I'm not impressed at all with the customer service and do not plan to but from this website again.
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Hi Mikki, thank you for taking the time to review BTR. We apologize for the negative experience you've had with Beyond the Rack. We not only pride ourselves on providing brand names at the lowest prices, but we also take a great deal of pride in our Customer Service. We take your comments seriously and would like to take the opportunity to rectify this problem.
If you can kindly email us at social@beyondtherack.com, we would be happy to resolve this issue for you. Thank you.