Mike S.

I ordered a mountain bike with outstanding specs at a price I could hardly believe ($329 vs. $879 in local store). I was a little cautious buying online but decided to give it a shot and save some money in the process. The bike arrived with all parts matching up to the parts advertised on the website with one exception. The breaks have been upgraded with higher quality rotors – certainly can't complain here. One negative of buying online is the shipping and the potential for damage. The bike arrived with a scratch on the front fork. I contacted bikesdirect.com and within two hours the issue was resolved to my satisfaction. The customer service was very organized, friendly, and courteous. They proposed a solution I was happy to accept. I love the new bike and since I also ride a road bike, I will be buying one soon from bikesdirect.com.