mike s.

A year ago I subscribed in order to try to recover missing photos from a hard drive (mother board died on that PC). Using a dock and their program, after an hour or two of searching, over a thousand JPG icons displayed. When I tried to open any of them, they were identified as unopenable. A very few opened but as THUMBNAILS.
THE REAL PROBLEM IS THAT THEIR "TECH SUPPORT" NEVER RESPONDED TO ANY OF MULTIPLE REQUESTS FOR ASSISTANCE.
WORST OF ALL, THEY JUST RENEWED MY SUBSCRIPTION AFTER I SPECIFICALLY TOLD THEM NOT TO. NOW, NO RESPONSE TO COMPLAINTS ABOUT THE UNAUTHORIZED RENEWAL.
AVOID THEM AT ALL COSTS UNLESS YOU WANT TO PAY $39.99 EVERY YEAR FOR ABSOLUTELY NOTHING WITH NO WAY TO STOP FUTURE CHARGES!

Installed on daughters phone (believe boyfriend dealing drugs). Got correct initial location yesterday, unable to get a newer one since. Called "24/7 Tech Support" 800 number, got recording saying no one available to answer the phone. Tried Tech Support web page twice and got "Server Error" page. I should known better with the spelling and grammatical errors on their site. Glad I only got one month subscription (unless they steal my credit card blind, too). STAY AWAY!