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Mike M.

Contributor Level

Total Points
83

1 Review by Mike

  • NorthAmericaHVAC

3/24/23
Verified purchase

Don't waste your time with these clowns. They have parts listed on their websites that they do not have. I ordered a Genteq 5KCP39FGV442AS (as shown in the photo below on their website). They sent me a Service First MOT******* (as shown in the picture I took below) which is different electrically, physically and has different performance characteristics. If they had asked if a substitute would be acceptable we wouldn't be in this mess, but they did not. They sent what they had, which does not fit my application, and then demanded a 20% restocking fee plus shipping to return the wrong part they sent me. Fortunately, my credit card company canceled their charge. If they had spent half as much time communicating with me as they spent trying to meet their sales numbers in bogus restocking fees they would have a successful business. Read their BBB reviews for more examples.

Tip for consumers:
You probably will not receive the part you think you will receive. And good luck getting a full refund.

Products used:
I ordered the correct part from a better vendor.

Service
Value
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Returns

Mike Has Earned 3 Votes

Mike M.'s review of NorthAmericaHVAC earned 3 Very Helpful votes

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