Mike L.

I recently ordered glasses for the first time at Warby Parker. The website said that it typically takes 5 business days to be delivered. On the 5th day, I called UPS to track my shipping. UPS said they have not received the package yet. When I called Warber Parker's customer service, they had no idea where my package went. The rep said it was "stalled". So she had to place another order for me, which I would have to wait another 5 days to get it. I called them back just to see if I could get a second opinion. This time, the rep said even if I did get the original pair of glasses, they wouldn't have shown up at my doorstep for at least 8-10 business days. Even though their website says 5 days and the confirmation email I received said 5 days. The solution I got was we will "try" and send you those glasses soon. They also said if I ever receive my original pair of glasses, I need to go to UPS and send them back. Thanks!