HORRIBLE! I booked a room in NYC and the night before going I checked the hotel web site and found that i could reserve the room for $80 (yes, that's NOT a typo!) LESS than I paid at Agoda. When I called customer service I was informed (which I already knew but was pissed) that the reservation was non refundable... First time user AND LAST TIME USER of Agoda! Stay away, at least if you are coming to NYC!