Mikael G.

These clowns are painful to deal with. They had my money (my credit card account showed a charge) but insisted on a photo copy of the credit card showing my name to continue the order process. This was not my first order to HK so it caught me off guard. And since I was traveling in Europe it took about a week to submit the image. After I sent them the picture it took almost another week before they acknowledged receipt of it and released the order. Three weeks (3!) later they still show the order as paid and packed but not shipped. How do they stay in business? Certainly not from repeat customers who are happy to spend their money there. This will be my last order from them unless hell freezes over or they are the only source for something I need.