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miguel a.

Contributor Level

Total Points
81

1 Review by miguel

  • FootballTicketNet

2/23/16

Well how can i start. First of all i purchase the option for a fotbla match of bayern munich against darmstadt, i made the purchase of the best option avaliable arround 1 month before the match starts ( feb 21st 2016), they send me ticket to the stadium on the 15th, 6 days before the match, on the 19th i entered the website and they still got plenty of options for sale in any category, and when i got to the hotel i got the worse ticket ever, and they got plenty of options (so it was not the best avaliable it was the worse avaliable), i reply yo them and they told me that it was not any solution avaliable.
I got the worse seat ever on the other team side i dont know german so a drunk guy almost hit me because i was not singing the darmstad songs, on the stadium they were options to buy better setas (so even in the stadium they still got tickets) it was with a lot of empty seat.

Im from colombia and i travelled arround ******* kms to watch that football game they dont really care about customer service, since the day they send me the tickets it was all the other categories avaliable (more than 20 tickets that you can purchase in any category), and they send me worse, conclusion i payed 115 pounds for a 35 euros ticket.

The worse service ever i even have screenshots and pictures of the match showing it was not full and i got screenshots of almost 3 days later the tickets were sent to the hotel i was going showing that they got still all the ticket options.

Do not use this service! Its the worse!.

THEY ALREADY ANSWERED MY POST, AS AN UPDATE I CAN TELL YOU THTAT THEY DONT OFFER THE BEST SERVICE EVER, AND ACTUALLY THEY HAD A LOT OF BETTER TICKETS, SO THE SERVICE OF THEM IS A TOTAL SCAM, EVEN ON THE STADIUM (STRANGE IF WE ARE TALKING ABOUT THE FC BAYERN) THEY EVEN GOT TICKETS FOR SALE, AND THEY WERE SELLING IT IN A LOWER PRICE (BECAUSE IT WAS NOT A BIG DEMAND OF THEM) AND THEY TOLD ME THEY SEND ME THE BEST TICKETS THEY GOT?

THATS A SCAM

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Clovis D. – FootballTicketNet Rep

Dear Miguel,
Thanks for sharing your impressions about our site.
I went through the details of your order and saw that, among all options of tickets we were offering for this match, you have selected the cheapest one, described as "Any Available Ticket - Can Also Be In The Away Section.".
Not being enough, the same category had a seating plan showing the area related to it = the whole stadium, all blocks.
Last but not least, this is exactly the same information you got by email last 20th when you submitted your claim to our customer service.
By saying this I mean that it is quite difficult to understand how you have reached above conclusion as the description of what you bought was clearly informing that your ticket could be seated anywhere at the stadium, even with away fans and, to complement it; the seating plan available for it was showing the entirety of the stadium, all blocks.
Being so, I kindly request you to update your post as it is giving an absolutely wrong and false information about our business.
In case of any further queries, please let me know here or directly to my email address clovis@footballticketnet, com, thanks.
Best regards
Clovis Dalessandro
Customer Relationship Manager
www.footballticketnet.com

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