Mickie Z.

The worst of the worst. Sent me a dead battery refused to send a replacement and ran me through the meat grinder.
Here are the emails.
I run an onine business myself and this is not how to treat people,
*******************
Dear Customer,

RE: *******

(item 2)

Thank you for your reply.

Thank you.

www.cellphoneshop.net (WC)

For easy reference and to avoid delay in handling your inquiry, please send all reply to us via email and include the contents of all previous/relevant emails when you send us further email on the same issue.

From: Mickie Zekley [mailto:*******@larkinam.com]
Sent: Thursday, July 24,2014 10:07 AM
To: www.cellphoneshop.net
Subject: Re: Reply to your phone call - # *******

We are done! The credit card company has given us a permanent credit chargeback. You are dishonest in your dealings.
Any other company would say oh you got a dead battery we are sending you another.

We will be posting about you on our blog advising people never to deal with you.

All we have to do is publish the emails.

On 7/23/14 6:18 PM, www.cellphoneshop.net wrote:

Dear Customer,

RE: *******

(item 2)

We can reimburse the return postage for one time exception.

For reimbursement of your shipping cost for returning the products, please let us know by email the amount for the returned postage.

We will credit that to your credit card asap. Please note that we can only reimburse postage paid for returning products sent through regular postal service, we cannot reimburse shipping/postage for products returned by any other method such as express mail, special delivery, FedEx and other courier service, hand delivery, etc.

Thank you.

www.cellphoneshop.net (WC)

For easy reference and to avoid delay in handling your inquiry, please send all reply to us via email and include the contents of all previous/relevant emails when you send us further email on the same issue.

From: Mickie Zekley [mailto:*******@larkinam.com]
Sent: Wednesday, July 23,2014 2:01 PM
To: www.cellphoneshop.net
Subject: Re: Reply to your phone call - # *******

Not going to happen this is not a return. You sent a dead battery.

I will do a charge back.
On 7/22/14 10:39 PM, www.cellphoneshop.net wrote:

Dear Customer,

RE: *******

(item 2)

Sorry, shipping label or prepaid envelope is not provided. We can repay you the return postage as store credit, would you agree with this arrangement?

Thank you.

www.cellphoneshop.net (WC)

For easy reference and to avoid delay in handling your inquiry, please send all reply to us via email and include the contents of all previous/relevant emails when you send us further email on the same issue.

From: Mickie Zekley [mailto:*******@larkinam.com]
Sent: Wednesday, July 23,2014 11:29 AM
To: www.cellphoneshop.net; MickieZ
Subject: Re: Reply to your phone call - # *******

THIS IS A DEFECTIVE ITEM

I ASKED FOR A FRESH BATTERY. THE FELLOW ON THE PHONES DID NOT THINK YOU HAD FRESH BATTERIES.

YOU CAN SEND A CALL TAG OR POSTAGE FOR THE DEFECTIVE BATTERY THAT IS TOTALLY DEAD ON ARRIVAL OR YOU CAN JUST CREDIT OUR CREDIT CARD.

IF I DO NOT SEE A CREDIT BY TOMORROW WE WILL DO A CHARGEBACK FOR THE WAY YOU ARE HANDLING DEFECTIVE GOODS

WE ARE NOT TRYING TO RETURN SOMETHING WE DON'T LIKE

YOU SENT A DEAD UNCHARGABLE BATTERY.

I WILL NOT PAY SHIPPING TO RETURN THE DEAD BATTERY.
On 7/22/14 8:06 PM, www.cellphoneshop.net wrote:

Dear Customer,

RE: *******

(item 2)

Thank you for calling Cellphoneshop.

Our Call Centre has passed your case to us regarding to the following issue:

According to our return policy, we will allow credit card/paypal refund $7.49 to you.

Please return the product(s) within 7 days from the date of this Return Authorization "RA". For any late return of product(s), we will not be able to issue a refund but will offer you or a store credit instead.

Please return the product(s) to the below address through regular US postal service **with a copy of this email**:

CPS Return Department

7486 La Jolla Blvd, #118

La Jolla, CA *******

US United States

When you have sent out the returned product(s), please let us know by email, specifying which product(s) you have returned. We will then check with our mail room for the return package, and will then arrange the credit card refund/store credit/exchange accordingly asap.

Please note that we cannot process your case until we receive your email notification of the posting date of the returned product(s).

Thank you for shopping with us.

Please reply us directly to this email (*******@cellphoneshop.com) for faster follow-up and response to your case.

Thank you.

www.cellphoneshop.net (WC)

For easy reference and to avoid delay in handling your inquiry, please send all reply to us via email and include the contents of all previous/relevant emails when you send us further email on the same issue.

--