I ordered from the in August 2011 in which they responded to my emails. After 2 months of backorder they agreed to refund me. I have contacted them 6 times since then and cannot get a response or my money back. My bank states that too much time has passed for them to do anything. I filed with the BBB and they did not get a response from them and can do nothing further. According to the BBB site they are listed under My Health Pro.