I bought a purse from this as I love Coaches. This website is as the others have said... they not only send you the wrong bag and then try to convince you to keep it, but they ship a fake bag. The bag is fake and has horrible stitching and smells like a cheap chemical type vinyl fabric, not the wonderful Coach leather smell. If you have a Coach bag, you know the smell I am speaking of. The purse that is shipped is not even the one you ordered and as stated, they try to convince you to keep it. I have filed a fraud claim with my bank and for now the charges have returned to me. Even their website says they will refund you if there is a problem, and they won't. There is absolutely no way to reach these people who are in China other than via emai. DO NOT DO BUSINESS WITH THEM OR YOU WILL BE SADLY DISAPPOINTED! Thanks from a Coach buyer.