Michelle S.

This company can not be trusted! I have been battling with them for over a month about getting money back for cheap, damaged, items, and wrong color of items sent. I spent hours trying to get money reimbursed for shipping costs (nearly $70) BEFORE I sent the product back. Finally, they said they would reimburse me 50% of the shipping costs considering the items were defective. After a month and a half, I finally saw a refund (a balance on jolly chic) for my products, but nothing for the shipping. I then spent hours on their online chat trying to get my money back! After essentially being called a liar, I finally said I was going to report them to BBB, and then they finally said they would give me a credit to their company... which is how the entire refund came. I did not want to ever shop at this company again, so I asked for the refund to put onto my credit card. They said they would do that and it would take 8-15 days. I then get an email that says I have a balance to be used with their company! I have emailed the company, no response, called the company, no response, and have been lied to by their online chat people. The worst customer service I have ever experienced. Very disappointed in both customer service and the quality of the products... super cheap. Would not recommend this company to anyone.