Michelle M.

My fault. 1st ordered a pair of "ugg-type" boots that were like cardboard without the fake fuzz (not fur) inside. Took 2 months. The following year 2014-I bought 2 pair of boots for my 4 yr old grand daughter. I went by the size chart. 1 pair 2 sizes too small, the other would fit a newborn baby. The return policy just forces you to get more of their Asian sized junk. Never get your money back in equal value. I ended up trashing it And taking the loss. Their commercials are great but that's where your money goes. Not in the quality of their items.