Michelle H.

They screwed up a recent transfer so badly and got lots of extra fees (if you want internet you'll pay up) then don't prorate your bill so they demanded I pay for 30 days of service for 10 days then another 30 days of service for 2 weeks. When I paid for the old residence over the phone they accidentally shut off my new address and I spent hours and hours on the phone getting it fixed. They shower me with emails, physical mail, phone calls, forever trying to get other business out of me. Infuriating. Why do we put up with this stuff.

I moved 1/1/21 so Healthcare.gov had to assign me a new health insurance company in 2021. My 2020 insurance company isn't sending my EOBs from 2020 because they don't have my new address and I am not allowed to change it, this must be done by Healthcare.gov. HEALTHCARE.GOV CAN'T CHANGE THE ADDRESS SINCE IT'S FROM 2020 AND WE ARE NOW IN 2021. This is bonkers and I need a lawyer.