Michelle D.

Like many others here, I liked that UPack was affordable and that I didn't have to do the driving. That was very true.

But the timing is a serious issue. When I scheduled, everyone kept telling me "delivery in 3 - 5 business days." I saw that so many times. Now I'm here, 6 business days after they picked it up, and it won't be here until the next business day, which means three more nights of sleeping without a bed and three more days of no furniture or stuff. They do have a delivery guarantee option that you pay extra for, but it was never communicated that the 3-5 business days delivery was just an estimate. I scheduled my move around the 5 day delivery date, and now I'm $#*! out of luck. Be careful. Make plans. They'll probably be late.