I have ordered so many items from them and adore this site! My items are legitimately the exact same as the real thing- they even count the amount of threads in the real and match it to the replica! It's illegal to have such high quality replicas sold( it's ok to buy-Fyi) but if your gonna not pay the money for the real thing, than yes there's a chance your item may get lost in transit- I personally have never had an issue! There customer service is also amazing/ they always call me after I got my items just to make sure they arrived! Plus they told me well in advance how the name will appear on my credit card statement etc! I'm sorry if you have had a bad experience but I have recommended this site to every person I know and will continue to do so! Amaze!