I think they have a very good product, but that is negated by the extremely poor customer service. I signed up for the VIP service, and except for the 1st month, have not been able to get anything I wanted. I check each month as soon as I get the email notification that the outfits are ready to view, and EVERY month on the 1st the are already SOLD OUT! Also their delivery time is slower than molasses in February. All this leads to "Good product, but NO THANKS!"