I have used scentmatchers twice now my first order I was a little worried with all the bad reviews but took a chance and I am so glad I did my favorite perfume was discontinued and they had it upon receiving my order I was hooked! My second order they forgot the second bottle I sent an email and got a response the same day, they were right there apologizing and sent it out immediately with no hesitation! There customer service was outstanding! I even asked for a change on my style of bottle and they were very happy to make the change with no hesitation I will be using scentmatcher again and again thank you for such a great company!