Michele M.

On December 13,2022 I purchased four (4) Matte Black Metal Photo & Art Picture Frames, three (3) with non-glare acrylic and Foamcore backing, and one (1) with UV acrylic and Foamcore backing
To frame four (4) valuable, signed prints by the American folk artist Ralph Fasanella, whose work is in art museum collections.
The problems with my order are:
1. The metal frames are inferior quality separating at the corners and consequently leaving sharp, exposed edges. (I have photo)
2. One large frame is bowed and consequently does not rest flat against the wall. (I have photo)
3. Two prints are rippling in the frames because the acrylic, Foamcore backing. And 12 clips do not fit tight enough in the frame to hold the prints in place.
4. The acrylic, also inferior quality keeps popping out of all four frames creating a significant gap between the acrylic, print, and frame. (I have photo)
In addition, to the damage these problems are causing to the valuable art prints, the framed artwork can no longer be hung – defeating the purpose of making this purchase in the first place.
I will add, that both my husband and I have purchased other metal frames and materials to frame our significant collection of art and have NEVER had a problem before. In fact, we have other prints by Fasanella and other artists that have been in the same frames for more than 30 years.
The fact that there are no verified reviews or place to leave a review on the PictureFrames.Com website screams SCAM.
Although I emailed customer service 3 times sharing my issues in detail, I never received a response.
Consequently, I am sharing my review online to help other people avoid the costly problems I have encountered. I will also be filing a complaint with the Better Business Bureau.