Che F.

This is not a review of the products because I think they are great products, but there are no areas to review the customer care, service, delivery standards or refunding practices. I wanted to place this under every area where I can review a product, but they do not allow for that despite having a link to review the products. In early Nov, I ordered these skin care products, after two weeks I realized that my order had not arrived. I called origins and they had me on hold for too long and decided to use the online chat service. At that time, I was told that it was sent back to the company warehouse because my address was undeliverable. Strange because I had ordered in March of this same year without issue. I asked for that order to be reordered and the service agent first told me that was not possible, and then after me asking why I needed to ask for a refund only to have to reorder, it order was reordered by the agent. Some time passes and I have the same issue – only this time I wait for half an hour to speak to someone directly. This person tells me that I need to reorder and assures me that the refund has already been issued despite me telling them that it had not been issued. This agent tells me that there is a policy that they cannot assist with orders, despite that being an option when you call. So, I resign to reorder my products. Then it happens again. I ask for online assistance and call at the same time, both wait times were far too long. Days pass and I still have not received a refund for the first order, despite being assured by the agent that it had been done. So I check the status of my order that once again has been sent back to the warehouse. I reorder the order. I use the online chat service to discuss why I have not been issued a refund for the first two orders that never made it to me, and this agent tells me that I returned them and can have a credit with the store. I protest that this was not my fault and magically I receive notice that I will be refunded (but do believe that this would not have been done if I did not tell the company that they owed me my money back, as promised by two agents, so people check your credit statements to be sure that you are getting your money back when they say you will be refunded!) In my final reorder, because again I really love the products, it has sat in the warehouse for days, without being shipped. I have been told by the newest online agent that nothing can be done about this and that it will sit in the warehouse for as long as it will and I need to be patient. I have been patient. I ask for a link to review the company and she tells me to call them (jokes) she gives me a link to the website (more jokes because there is no place on the website to talk about the faults of the company only to review the products) I explain that this is not what my needs are. She offers to transfer me to a supervisor, and then chat ends and I am left with nothing. NO supervisor and no answers as to when or IF I will receive anything. Its been almost a month since my first order. The whole service side of this company is a total JOKE and honestly not worth the headache. Find another company who values their customers before you commit to the products and routine of their skin care products, there are several with natural cruelty free options that will treat their customer base (who has told friends and family about their products for YEARS). I am supremely disappointed and the fact that they don't have a place for a customer to review them should be the first red flag. I don't do reviews that are negative in this economy which is why its taken this long for me to resort to this.