Michele C.

I was unaware I was signing up for this service because I purchased perfume online. Hey, freeshipping.com! If you have customers that are paying a monthly fee and NEVER using your service for over a year, I think it might be good practice to bring it to their attention. Yes, ideally, consumers should make sure we are looking at our statements monthly for schemes like this. However, this is just not good business practice. You are profiting off of the hope that people will not notice your small fee each month. That's a bad practice and puts bad karma in the world. I would never want to work for a company that strategies on how to milk money out of unknowing customers accounts.

On the plus side, the rep who answered my complaint, readily refunded 6 months of charges and cancelled my account. He probably gets these calls all day long.