Michael W.

Ordered refrigerator before Nov 21 before Thanksgiving and paid for install and 3rd person for delivery to second floor. It took 3 weeks for delivery. 2 people showed up and dropped fridge off in the garage. Said they need 4 people and to call the delivery company(AM) to find out when they get there. After a week of calling they sid they are working with AJ Madison to figure out who will pay and added $1200 cost. Called AJ Madison after dealing with AM and took a week for them to come back and tell me AM is refusing to install it. Claims worried about damaging the home. AJ offered a return or a refund of delivery charges plus extra cash back for me to find my own installer. Took 2 more weeks to find a company to install the unit on the second floor. Went to install handles sets and they were the wrong ones. AJ Madison refused to do an advanced replacement of the handles to get me what I ordered. I had to return them first. I arranged to buy a second handle set and have expedited shipment. It took 4 days to get the replacement handles. They were the wrong handle sets yet again. Again they refused to advance replace them even though they have not shipped me the right handles twice. I again ordered a third set of handles and returned the second set. 7 days later I have not gotten a refund for the returned set, I have not received any tracking information for my third order, and they have no tracking information in their database for my third order. They do not even know if it has been pulled and shipped, It is now Jan 18th 2 months from order on what was supposed to be 2 weeks to receive and install. I have had to jump through hoops to try and get my ordered parts to me and installed no thanks to them. I will never order from them again This was a $12,000 order of a GE Monogram Side by side to replace an 15 year old failed GE Monogram. It should not be this hard.