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My wife ordered a dress from this website for a wedding and paid for 10 day shipping. It took 28 days. We contacted customer service about 5 times just to get our shipping fee back. They would only give us half of it. The dress was garbage and the size wasn't even close. We gave up on dealing with customer service and just want to warn people about them.
Michael S.'s review of DressLily earned 4 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Michael,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
The delay shipping due to the quality checking and we have contacted the supplier for this issue, and we have send you an email waiting for your reply, please work with us for best solution.
If the item didn't fit you, please refer to http://www.dresslily.com/m-article-id-80.htm
And keep communication at there.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Dresslily Customer Service