I ordered my FFXI gil at 2PM. After sitting in-game for 5 hours, I contacted customer support. Hoy Stark stated that they could not fulfill my order at that time. He offered me 5% more currency for the wait, if I kept my order. At the 10 hour mark, I was called stating my order was ready. Hoy resended his offer and only offered the original price, which was obviously a ploy to try to keep my service. I requested a full refund through Paypal. Stay away from IGXE.