Michael N.

This is the worst company I have ever done business with. Ordered $670 worth of cabinet handles from them. The company could never give me a tracking number or any idea of when I would receive it. The merchandise arrived late, two weeks after I ordered it. The handles weren't right for me so I called to arrange a return. Got the biggest run-around I have ever experienced. It's taken 8 calls so far and no closer to getting my return arranged. ATG says that they will not process the return until the manufacturer authorizes it. This is despite ATG's advertised 'no hassle' return policy which my purchase clearly falls within. When I pressed ATG on why they would hold up my return based on their problems with the manufacturer, ATG rep told me that they are only a 'middle man', and that my return might not be accepted! By the way, each call involves very very long hold times, obviously to make the customer want to give up, and I also was hung up on twice. I was also promised call backs many times but have not received one after two weeks of struggling. Disputing this now with my credit card. YOU WILL REGRET IT IF YOU DO BUSINESS WITH ATG. THE FOLLOWING COMPANIES ARE ALL ATG: LIGHTING UNIVERSE, FIXTURE UNIVERSE, OUTDOOR LIVING SHOWROOM, HOME FURNITURE SHOWROOM