Michael M.

Absolutely I have had a negative experience with these scam artists.
I booked a 5 star hotel in San Diego, 5 days before my scheduled arrival date, for a bit under 200$ a night.
3 days before I called the hotel to confirm and they had not received my reservation. I e-mailed hoteltravel.com to verify, as I was concerned since it was my first time using them and they had already charged my credit card. They responded saying my room was "100% guaranteed" and not to worry, as the name would only be given to the hotel 24 hrs before so they did not know about my reservation yet because of that.
Reassured, I left it be until the day of my travel I received a last minute e-mail saying they no longer had this reservation and I had to chose between two other options:
1) a 5 star hotel in a different city
2) a 3 star hotel in san diego which I could instead simply book on expedia for 130$ myself
They offered no change in the price if I took these either of these absurd options.
I called, and after speaking to an incompetent woman reading her responses, I was put on with a supervisor. While he was very polite he stated apologetically he could do nothing for me. He also said very apologetically that it upsets him to hear of this situation because it happens so often with them, and he feels what the company does is wrong and manipulative. They tempt you to book with great deals they don't really have then try to switch you to bookings they have but haven't been able to sell.
Their own employee told me this, ashamed and embarrassed to still be working for these criminals.
ABSOLUTE SCAM ARTISTS.