Michael J.

Absolute nightmare. Booked a flight from Singapore to Dubai via Emirates. Knew I was in trouble when I then got an email that said I "should" receive a confirmation within 1 business day. Most on-line confirmations are in minutes or hours now that it is 2013 and not 1999 anymore... Well 27 hours later, no confirmation, call or email from them... actually it is farmed off to a bunch of jokers called Vayama. I called them and they said, "Oh your flight has been cancelled by the airline, you have to call them" Huh, didn't I book via an online travel agent (you!) and you should call them? Oh and yes, he confirmed my credit card had been charged, but offered no discussion about crediting it back! This is for a flight a few days away, so I am freaking out of course at their complete disinterest in what is happening.

So, I called Emirates and they said that Vayama made a booking, but they never ticketed it (i. E. gave them the money within 24 hours) so it was cancelled. So I booked a new ticket with her immediately, paid a bit more but got the flights I had to be on for my meetings.

Called back Kayak/Vayama and told them to issue the credit. Still waiting to confirm I have this credit.

Will NEVER use Kayak again, needless to say. Do not risk it, book directly!