Michael e.

I had AT&T wireless for 18 years and switched to Verizon a month ago. I currently have Digital Life and have for the past six years and now have an appointment with ADT security. The customer service for AT&T services have prompted me to look at competitors. I liked having everything with one company but their actions have proved to me that they do not care about customer loyalty or customer retention.
AT&T agents will tell you what you want to hear over the phone but when it comes to action then all of a sudden they cannot do what you were told. I understand that taking my business will not hurt a large corporation but hope this will at least give a new customer something to think about before going with AT&T.