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I bought a phone for my 9 year old birthday on 6th September. The phone was not working and I had to return it at a cost of £12 by international signed for. Royal Mail states it was delivered on Tuesday 29th Sept. I cannot get anyone to acknowledge receipt or confirm shipping of repair or replacement. Basically I have lost £116 and my daughter's birthday ruined. I buy regularly online and this is the worst company I have dealt with in my life. Stay away - you will lose your money.
UPDATE - After repeated requests for confirmation of receipt of phone and no response, I posted this review and opened a dispute with Paypal. I then had instant and daily communication. Unfortunately the offer of a replacement phone was conditional on me closing the Paypal dispute which I declined as if the case were closed it could not then be reopened. A subsequent offer of a refund was also conditional on closing the Paypal dispute. I again refused and have now escalated to a Paypal claim.
Michael D.'s review of Gearbest earned 5 Very Helpful votes
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Dear michael，
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Could you please tell us your order number and the problem you encountered?
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Gearbest.com