- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I wish I had read reviews here before buying at DHgate.com
I bought a ceiling lamp for $296 (Serge Mouille 3 arms) and when I received it I saw that it was very poorly made and the description not accurate. After that I was in touch with the seller about a full refund and they would only offer me $100 partial refund of course I refused the unrespectful offer! Then I started a dispute through DHgate.com and they just offer me the exact same thing, that I sill didn't accept. After complaining about this offer they just closed my case and refund me $100 (that I will get after 4 to 6 weeks on top of everything).
I guess in China they have a totally different view on costumer service.
No need to tell that I will never deal with this unprofessional people and I will definitely do my very best to spread the word all over the internet to make sure people are not making the same mistake as I did by buying at DHgate.com
Michael B.'s review of DHgate earned 4 Very Helpful votes
michael hasn’t received any thanks yous.
michael doesn’t have any fans yet.
michael isn’t following anybody yet.
Empty.
Hi michael b! We do understand that you are not happy with your order from us about but we will make sure to give immediate action on this matter. We have checked it here and we see that you open the case, and it was closed because they offer you partial refund, so for this we can still open an appeal about your order so that Resolutions Team will know about it, okay? We will make sure that this will be resolved the soonest possible of time. Thank you for getting in touch and Have a great day!