M H.

After reading a few reviews I feel I've been scammed by Zulily and that what I initially thought my mistake was theirs (but a mistake? Hmm)... and more common than I might think.

I've had 2 orders where there were duplicate items and they were some of the most recent. The first I thought my fault and let it go. The 2nd time there were not only duplicates but these were things in my basket that I had left there deciding not to order at the time. I DID NOT send the orders through and one of the items there was a duplicate. This order was about $100 worth and I didn't even know it was coming until they announced the delivery in an email. I checked their update emails when they came and also my orders on the site and both orders had been put in that way making it look like my mistake. I wrote them about it but all I received was a change-of-password email, nothing about what happened like someone must have hacked my account. If so, why would they have stuff I'd put in the basket sent to me? I was already receiving a few things in banged up boxes and a few scuffed that I kept anyway because they've stated no returns... so I wasn't ordering anything so easily anymore. Then this started happening.

I'm closing my account. After dozens of orders and now with this type of scam I'm through. I feel they should be investigated at this point.