M H.

Tried to use this service on two separate occasions and both started and ended in disaster. The cars were a mess, the dash was lit up like a Christmas tree, and both cars absolutely reeked of weed despite being nonsmoking vehicles. No maintenance is ever done on these cars and the owners just let them be run to the ground. The last car that I had rented had a screw in the tire that I had to pay to get replaced because I "didn't document it thoroughly enough during the initial inspection." The only reason that we didn't notice when we took off was that every single tire had low tire pressure and there were a dozen other issues shown on the dash. Not to mention, this wasn't even the car we rented. I was called less than an hour before the rental and informed that the original car isn't available anymore. Literally in the airport about to leave to pick up the car. The customer support was awful, unhelpful, and straight up rude through the whole process. Instead of giving an upgrade or some compensation, I ended up with a worse car and having to pay $200 for a new tire. Same goes for when I tried to pick up and drop off the car. After finding out the neighborhood needed a gate code, I tried to reach out to the owner with no luck so I called their support who basically just called me a liar and said no code was needed while I sat in front of the gate in my Uber. Worst company I have EVER had the displeasure of dealing with. They should be shut down.