M G.

I placed an order for two bottles of Forever Krystle on December 22,2013. I received the order around January 14,2014 with the cardboard box partially open and the whole box smelling of perfume. One of the glass bottles has a piece missing out of it. There was hardly any packaging material used during shipment. Both the box and the intact bottle smelled nothing like Forever Krystle. I shipped the items back at my expense using my packaging maternal so the intact bottle wouldn't get broken. The items were received by Scentmasters on January 17,2014. As of February 1,2014 I hadn't received a credit for either bottle. After threating to file a dispute with my credit card company Scentmaster customer service manager Jennifer Monroe responded and said a refund was issued and that credit card companies usually give them 30 days to issue a refund. I sent her a response saying my credit card company allows disputes after 15 days and that I thought they were just dragging their feet. Jennifer Monroe responded with a smart remark. DON'T USE SCENTMASTERS! THEY DON'T DESERVE OR APPRECIATE YOUR BUSINESS!