They will keep your stuff if they so desire. Their customer service is non-existent. You have to chase them on social media and still you'll get automatic responses when it suits them. My shipment was supposed to be two boxes but it never arrived to my mailbox and when I chased them, they said they only found one box. The other has been lost in the limbo or more accurately is being used by someone over there. Bunch of thieves. Believe the reviews and don't use them especially for expensive orders. I lost nearly $190 worth of stuff, don't repeat my mistake.