Mervyn Y.

Since DealExtreme had positive reviews, I thought I&#39 ;d give them a try with a small order. I ordered an couple of items, paid for the order and expected to have the order in around 20 days as stipulated on the website. I received a notice that the order was shipped out on the 1st March 2013.
After 38 days, there was still no delivery so I inquired about it and received this was the reply:

"Dear Customer,

Your order has been shipped on 3/1/2013 10:23:24 PM. As live tracking numbers are only available for free for orders beyond $15 in value, there is no live tracking available for your order.

Please don't worry，maybe your package is delayed in transit, we will follow it up until you received your package.

Would you mind waiting 10-15 days with patience and see if it will arrive?

Your understanding and patience is highly appreciated!

Yours Sincerely,
Customer Service"

I had already given a grace period of almost double the delivery time and complained about this, requested a refund but was just told:

"Delays are usually caused by a backlog of packages or delays in Customs. We thank you for your kind understanding and cooperation with us. You won't get any loss for your order."

Having no choice but to wait, I waited, patiently, up until it was 50+ days later. There was no follow up as stated before so I requested a refund again.
I was then asked to confirm my shipping address, so I confirmed it... After hearing no response after 2 hours, I used LiveChat to inquire about my ticket to be told that I would have to wait 14 hours as it was now after office hours there and no-one could help me.

Today (26th April 2013), I received a reply! A reply that said I must wait another 4-5 days!
At this point in time, my ticket is still open and I am still waiting for a refund.
I am just very grateful that I tested DealExtreme first with a small order.