Mer R.

Majority of my wardrobe was from them. I absolutely loved the style and quality. Within the last few years the quality has decreased and their final sale policy for online orders is absolutely ridiculous. You are taking a major risk by purchasing a product with a price that hasn't reduced that much, knowing that you will have to keep it and absolutely cannot return it. It's a gamble. I don't know whose idea it was to make it so all sales are final, especially online orders when you don't even know if the specific product will fit.

I was supposed to get my FRIDGE yesterday, apparently the driver was afraid of the dark and couldn't deliver between 1:30 PM and 5:30 PM on 9/8/2022. (Not sure how this driver is going to handle the shorter days in the fall, and especially WINTER.)
I called in and asked where my fridge was, and they said it wasn't at their HUB and they can't predict the delivery. A few hours later the driver felt like returning it and guess what? I'm going to be without a FRIDGE for ANOTHER WEEK at least. Is this a joke? This isn't a toy, or piece of clothing, it's a PLACE WHERE FOOD IS STORED. I called them and talked to someone, said I only ordered this because it was supposed to arrive by 9/8. I can't just wait another week without a fridge. I should be reimbursed for this, they can't be this inhumane. They didn't care to do ANYTHING about this.

I have purchased MAC products from stores like Ulta or Sephora before, I'm satisfied with the quality of some of their products. When I made my first few purchases through MAC directly, one of my orders got lost and I reached out to the delivery company and they told me to reach out to the vendor to see what options are available because, pretty much my package was lost. So I reached out to MAC to see what they can do, keep in mind I put my order in on November 24th so that I can get it in time for the holidays to be able to wrap it up and gift it. 4 days ago they said they would ship a replacement, they never did. When I reached out to them today to see if they just forgot to notify me that they shipped the replacement, I was told that I would get an email when the replacement was shipped. I put in an order yesterday, completely separate, and that order got shipped on the same day. So they're giving priority to new orders but things that people should have gotten so long ago because they were maybe going to gift it, those customers don't seem to matter to them at all.