Merida M.’s Reviews of Roommates.com & more

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Roommate

“Worthless unless both parties have a paid account”

11/5/15

I posted an add on Roommates.com using their free account thinking i'd be able to send and receive emails for free, as that would make sense for the site to work. However, to read your emails or send your emails you HAVE to upgrade your account. The problem with this is that even if you do upgrade your account, which I did, others cant view the mail you've sent them unless they too have an upgraded account. Ive sent out over 20 emails with no responses only to realize that the recipients don't have access to the messages ive sent. A MASSIVE waste of money and time.

Very frustrated.

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Customer-Support -. – Roommates.com Rep Over a year old

Hello,

This is Roommates.com Customer Support.

I am sorry to hear about your dissatisfaction with Roommates.com as well as the fact that you feel misled by the website with regard to the upgraded memberships. Please understand that is not our intention.

When you go to the Roommates.com website under the More Info tab, you will find the Frequently Asked Questions page. On this page you will find information on how the site works with the free membership and the upgraded membership, along with the membership cost options. As a basic member you can add a profile, browse your matches and send RoomMail messages, all free of charge.

When we started this service, we designed the site so that people are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. The most common ways are to send contact information within emails to other users and post contact information within profile descriptions for other users to see. So while it is true that without having a paid membership you do not have the benefit of being able to read Roommates.com emails that you receive, you do still have the opportunity to achieve your goals while utilizing the free portions of the site.

The site doesn't have a notification showing who is upgraded at this time, but we appreciate the suggestion and will keep it in mind for future site improvements.

If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.

Roommates.com Customer Support
support@roommates.com