Meredith E.’s Reviews of JustAnswer & more

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Question And Answer

“Question not Answered, but Easy Refund.”

5/24/16

I had an issue with my dog, so I type a question in a moment of panic. The expert got back to me 12 hours later. It was a vet and she asked relevant questions. By then my problem was solved. I got an easy "refund" though. And, I had no trouble with customer service. I would use this service again if the question is not an emergency. I also suggest to the company that they advertise that payment is due when the question is answered not when "satisfied". It was confusing.

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JustAnswer S. – JustAnswer Rep Over a year old

Hello Meredith,

Thanks for reaching out about this.

I'm glad to hear that the response from the Vet was relevant, if not a little later than would have been helpful, and I'm glad to hear that we were able to get the refund processed for you.

Sorry for the confusion about the good faith deposit. An initial $5 deposit is required at the time the question is posted and the balance of the question price is collected once an Expert responds to the question.

This information regarding the deposit is displayed on the page where the customer is prompted to submit their payment details and questions are posted only when the customer acknowledges and accepts the payment terms.

An Expert responded to your question which is why you received a charge for the balance due, however, the Expert isn't paid unless you’re satisfied with the help received and rate the service accordingly.

An overview of this process can be found on the How It Works page here: http://ww2.justanswer.com/how-justanswer-works

I hope this clears up the confusion about your charges but please let me know if you have any questions or if I can be further assistance.