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I've been trying to contact this company regarding my order (2/13/15) but first the website does NOT work. I've left 8 messages to call me and no one calls. I('m getting ready to call my credit card to cancel this payment if I do not hear form then in the next 24 hrs. I will also send a complaint to Facebook to stop them from advertising!
Mercedes M.'s review of DressLily earned 3 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Mercedes M.,
Thank you for your valuable feedback. We apologize for the late reply because of Chinese New Year Holiday.
We are sorry that the factory are on Chinese new year holiday and stoped production for a while. However, this item is a hot seller, so we havent shipped your order out in time.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com