I can't believe I spent over $250 on this site. I just got so excited to see dresses that looked perfect for my bridal shower at such a price and brooches that would be beautiful on my boqet. So sad. I was such a sucker. The dresses both fit so wrong in all the wrong places. Itty bitty waist with tiny torsos but huge skirts. The sleeves on one were enormous while the sleeves on another were so thin. And one smelled AWFUL. I work in a vet clinic and I literally thought my dog had expressed his anal glands when I took the dress out before I realized where the smell was coming from. And I ordered 5 brooches and a pair of earrings and the earring were not the ones I ordered and they didn't send one brooch but two others I didn't order.! Now I'm struggling through the 1 response, back and forth, ticket process to try and get my refunds before my 30 day limit is up and they can say, "too bad! Thanks for your money, sucker!" And that's only for the second order I placed a day after my 1st because I got so excited; the first order didn't even offer a ticket option!:(
>>In regards to the whole Ticket submissions - I placed mine immediately and all the responses I got were, "We're sorry, please take pictures," then "we're sorry, please tell us what was wrong," finally "We're sorry, but we've determined that you can't just return products because they "didn't work out,"" all of which took place over the course of two weeks! Finally, after a scathing response, they said they were sorry and would fully refund if I could get all the items shipped back at my own exspense by the original 30 day return date. HA! What a JOKE! That's what I call online swindling. Not a respectable business in my opinion by any means and would just recommend you save your money, time and headaches for somewhere closer to home.
Dear customer,
Dear customer,
Thank you for shopping with us and telling us about your experience. Please submit a Customer Service ticket about your concerns and you will be able to check the progress of your request by accessing My Tickets on our website. Here is the way how you can contact them: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html, and our customer service team will help you there.