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I wanted to share my recent experience very bad with Wayfair.com, trying to get a full refund for an item which came damaged. It was a bookcase and it was heavy. They said they were keeping the return shipping fee! I went back and forth with them on email, probably about 10+ times. I also had to pay $10 for UPS to pick it up here. Needless to say I couldn't get it to a UPS pick up location because it was too heavy. I'm rather frustrated with them. You can be sure I will never, ever order anything from them again. Penny-wise/Pound-foolish!
Melissa W.'s review of Wayfair earned 3 Very Helpful votes
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