Melissa V.

I placed an order for two items from Amiclubwear.com on Saturday, November 30,2013. I paid additional money to have my order shipped to me via 2nd Day Air, as I needed the items no later than today, Thursday, December 5,2013. Because I made the purchase on the weekend, I understood that my order would not be processed/shipped until the next business day, which was Monday, December 2,2013. I received an email confirming my purchase immediately from Amiclubwear.com. On Monday, December 2,2013, I received an email from Amiclubwear.com stating that at least one of my items requires additional processing time and that my order is scheduled to ship out within 3-4 business days. In this email, my order summary at the top of the page confirms that the order was purchased with 2nd Day Air. Although I am still confused as to why this additional processing time wasn't mentioned in the product description nor at the time of purchase, or that I was even given the option to purchase 2nd Day Air, that is not the subject of my complaint. Solving the problem was easy, simply cancel my order. When I called Amiclubwear.com on Tuesday, December 3,2013 to do this, an automated system put me on hold "for the next available representative." After at least 5 minutes on continuous hold, never speaking with an individual, I hung up. The same routine happened with all of my 3 calls to the company that day. Before the end of the business day, I emailed Amiclubwear.com with my cancellation request and notification of their lack to answer calls, and that I expected to be contacted to cancel my order (which I assumed would happen the next business day). The same repeated the following day, Wednesday, December 4,2013, with all of my at least 7 annoyed calls to Amiclubwear.com. Regardless of which of the 4 phone options they provide, I discovered that after 6-7 minutes on hold, the company's system automatically hangs up the call. Again, I emailed Amiclubwear.com on Wednesday, December 4,2013 requesting to be contacted to cancel my order. I put them on notice that if I did not hear from them by the end of the day today, Thursday, December 5,2013, I will file a complaint, as my only assumption can be that the company is fraud. Such bad business practices as providing what only seems to be false information for non-existent modes of contact can only lead me to question the legitimacy of a business. I have yet to receive a response to either of my emails. Let's hope Amiclubwear.com hasn't scammed too many people and won't be able to continue to do so in the future.