Melissa T.

I placed an order on 12/11/13 for four Joybay Swing Car Ride-On's "Guaranteed Christmas Delivery". I received three of the four on 12/19/13. I contacted Zulily on 12/22/13 to get a status on the fourth. The rep let me know that the item had a tracking number, but no information. He assured me that he would place a new order and again "Guaranteed Christmas Delivery"... super! Well on 12/23/13 I contacted them again to confirm the order had been placed and that I would receive by 12/24/13. The rep said the order had not been placed and she'd be upfront with me, "You missed the 10am cut-off for next day delivery so your item will not arrive until after Christmas"... wonderful! These are "Santa Gifts" for four of my children. How do I give to three and leave one out!? Had to go out and get another Santa gift. I contacted Zulily again today and demanded a refund! The rep said I was refunded on 12/23/13 for the amount, but not shipping and handling, I have yet to see it hit my bank account so we'll see. I also let him know that I have not yet received the car and wanted to see if I could get a status. Guess what, a tracking number with no info. How hard is it!? I told him I no longer want the car. How would I explain a gift dropped off by Santa after Christmas. I will have to reject the package on delivery... this is assuming it arrives. Oh and I sent a "feedback" email on 12/23/13 and they have yet to respond. This was my first and last shopping experience with Zulily! Goes to show you... Don't believe everything you find on Facebook.