2 years ago I wrote a review on how Rue La La sold me a fake LV bag, I've been reading many other reviews on how people have been victims of fraud as well and have not received a refund for the items purchased. Let me share with all of you what I did after, in order to get a refund, which I did. I went to the business bureau website and filed a complaint. I wrote down in details what happen and provided pictures. I was constantly checking for a response and only through that I was able to get a refund back. Everyone who has not yet gotten a refund should try it. Contact the business bureau and file a complaint against Rue La La. Good Luck Everyone!