Melissa L.

We recently booked a reservation through VRBO for a ski vacation in Snowshoe, WV the week between Christmas and New Year's (VRBO#*******). Due to the extremely mild weather, the resort was closed due to lack of snow. As in no skiing. At all. We contacted the owner to try to move our reservation to different dates (when there would hopefully be snow) or request a partial refund in consideration of the extenuating circumstances. The owner ignored our messages. We contacted VRBO for assistance. They encouraged us to file a complaint. All VRBO did was forward our complaint to the owner, who responded with basically "too bad". VRBO's response was "that's all we can do." We then attempted to post a review on the VRBO listing for the unit to warn future travelers of our bad experience with this unreasonable owner. We were told that VRBO's review requirements don't allow reviews on the booking experience, only on the property. So, if I had wasted even more money to drive 18 hours round trip to go on a ski vacation with no skiing, I could have posted a review that I thought the couch was ugly. But apparently if I lose my entire rental amount due to an unreasonable owner during a once in 10-15 years freak weather phenomenon, then I can't post a review. BTW – Snowshow Resort provided full refunds to all people that booked properties they manage. I will never use VRBO again.

We recently booked a reservation through VRBO for a ski vacation in Snowshoe, WV the week between Christmas and New Year's (VRBO#*******). Due to the extremely mild weather, the resort was closed due to lack of snow. As in no skiing. At all. We contacted the owner to try to move our reservation to different dates (when there would hopefully be snow) or request a partial refund in consideration of the extenuating circumstances. The owner ignored our messages. We contacted VRBO for assistance. They encouraged us to file a complaint. All VRBO did was forward our complaint to the owner, who responded with basically "too bad". VRBO's response was "that's all we can do." We then attempted to post a review on the VRBO listing for the unit to warn future travelers of our bad experience with this unreasonable owner. We were told that VRBO's review requirements don't allow reviews on the booking experience, only on the property. So, if I had wasted even more money to drive 18 hours round trip to go on a ski vacation with no skiing, I could have posted a review that I thought the couch was ugly. But apparently if I lose my entire rental amount due to an unreasonable owner during a once in 10-15 years freak weather phenomenon, then I can't post a review. BTW – Snowshow Resort provided full refunds to all people that booked properties they manage. I will never use VRBO again.